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!!!!PLEASE READ FOR IMPORTANT INFORMATION AND UPDATES!!!!!

CANCELLATION and RESCHEDULE POLICY

If you need to cancel or reschedule an appointment, please reach out to the office at least 2 weeks prior to your appointment. Late cancellations or reschedules (within 2 weeks) are subject to a cancellation fee equal to the amount of the scheduled appointment. You will find a copy of the policy in your portal under "Forms" titled "Appointment Fee Schedule and Financial Policies". If you don't see a copy there, then go to the Questionnaire section of your portal and complete all the required paperwork, including the acknowledgement of this form. 


As of October 1st 2023, we will not have a physical location for a short time. We will notify you when our new location is ready! In the meantime, we will NOT have an in-house lab. You can find the nearest LabCorp location here: LabCorp Draw Location Finder
Send your questions, prescription refills, and supplement orders through your portal.
We will keep you posted!  

HOURS

The office is open from 9 am until 4 pm Monday through Thursday. We are closed on Fridays. If you have questions, you can send a message through the portal. 

UPDATE to peptides on the portal

If you're looking for your peptides, they are no longer lumped in with your supplements in the portal! You will now find them under the "Alternative Plans" section of the portal. If you need a refill on a peptide, just send us a secure message!


Contact Technical Support

For medical questions, contact your provider or, if you are having a medical emergency, call 911.

What issue are you having?

Please narrow down the issue by selecting one of the options below:

If you have forgotten your password you can use the form here to issue yourself a reset link.

You'll need to enter:

  1. The email address you have on file with your provider
  2. Your date of birth
  3. Your last name
  4. Your zip/postal code (in the U.S., first 5 digits only)

This information must match the information that your provider has on file for you. When you click "Send reset link," the system will send an email to the email address that you entered. If the system is able to verify your account, you'll receive an email with a link that you can follow to create a new password.

If you need further assistance please fill out the form below

If you have forgotten your username you fill out the form here to have your username emailed to you.

If you need further assistance please fill out the form below.

Please double check that you are entering the correct username. To receive an email reminding you of your username, please click here. To reset your password click here. If you need further assistance, please fill out the form below.

If you need further assistance please fill out the form below.

Please fill out the form below and let us know what problem you are experiencing logging in. The more detailed you are in your description the better we can help you.

Please provide the name of the questionnaire and details about what problem you are experiencing.

If you are trying to send your provider a document, you can do so by uploading it using the form on the documents page

Please let us know what issue you are having with the secure messages system. The more detailed you are i your description the better we can help you.

If you need to refill a prescription, please contact your provider by either requesting a refill or sending a secure message.

If you are receiving an error message that there is no matching medication or supplement found, please send a secure message. to your provider with details about the medication or supplement you want to add.

If you are experiencing some other issue, please let us know what issue you are having regarding medications and supplements. The more detailed you are in your description the better we can help you.

Please fill out the form below detailing the error message you have received. If possible, please cut and paste the error message into the 'Message' field.

Please use the Secure Messages form to contact your provider.

THIS MESSAGE DOES NOT GO TO YOUR PROVIDER'S OFFICE

This form is for contacting technical support for the Patient Portal. To contact your provider's office, please send them a secure message or reach out to them directly.

Fill out the form below detailing the issue that you are experiencing. Please be as detailed as possible; the more information you provide the better we can help you.

Contact Cerbo Technical Support
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